Surrenders - full or partial

Notification can be made by telephone or letter

Note: If you have full agent permission to act on behalf of the customer, then you can submit a request online for these Sterling products.

• Full name of policy holders
• Plan number
• Signatures of all owners (including trustees)
• Instructions of where to make the payment
• Details of the payee

We will only make payment to Plan Owners, Beneficiaries, Trustees, or the following third parties: Solicitors, Financial Services Companies and Independent Financial Advisers who are regulated by the FSA, Nursing Homes or Fee charging schools.
 

It may be possible to complete the surrender process over the telephone (not possible for cases in trust) by the customer calling us. For cases with joint ownership, we will need to speak to both owners. We can issue a surrender form to the policyholder within 5 working days of notification. Alternatively, you can download the relevant surrender form here, print it off, complete it and post it to us:

» Sterling Investment Bond surrender form

» Sterling ISA and Investment Account form

The trustees (for any trust case) or the policy holder(s) should complete the surrender form.
 

In some instances we may need:

• Identification documents for those we are making payment to and plan owners/trustees.
• Bank account documents for the account we are paying.
• Address identification if there has been a recent change of address

Certified copies of evidence should include the following wording:

• For non photo bearing documents: 'I certify this is a true copy of the original document' and should be dated and include the full name, address and occupation of the person certifying.
• Or for photo documents: 'I certify that this is a true copy of the original document and any photograph bears a good likeness of the applicant'.

We'll only accept documents certified by a regulated Financial Adviser, a Mortgage Adviser, the customer's General Practitioner, a Solicitor or an Accountant.

When we receive the documentation we will check that we've got all of the information that we need and will return any official original documents ie. Passport, marriage certificate, driving licence as soon as possible. Within 5 working days of the receipt of all the required evidence, we will be able to request payment.

• We will make the payment by BACS or if requested, by cheque which can be sent to either the customer's bank or to their home address.

Note: Please allow a further 3 - 5 working days for clearance of BACS payments.